Refund & Return Policy

Effective Date: July 20, 2026

At My Dream Skin PH, we strive to provide high-quality skincare products and ensure every order arrives in excellent condition. If you experience an issue with your purchase, we're here to help.

Please read our Refund & Return Policy carefully before requesting a return or refund.

1. Return Eligibility

We accept returns within 6 calendar days from the date your order is delivered.

To be eligible for a return, your item must:

• Be requested within 6 days of receiving your order.

• Be in its original packaging.

• Not be intentionally damaged or misused.

• Include proof of purchase (order number or receipt).

• Meet the conditions outlined below.

2. Valid Reasons for Returns

We accept return or refund requests if you receive:

• A damaged product during delivery

• The wrong item

• A defective product

• Missing item(s) from your order

3. Proof Required

To process your request, you must provide clear evidence, including:

• Your order number or receipt.

• Clear photos or videos of the product.

• Photos of the shipping package and shipping label.

• Photos or videos showing the damage, defect, or incorrect item.

Requests submitted without sufficient proof may not be approved.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or refunds for:

• Opened or used skincare products (unless they arrived damaged or defective)

• Products damaged due to misuse, improper storage, or accidental damage after delivery

• Change of mind or personal preference

• Allergic reactions or skin sensitivity, as individual skin types may react differently (we recommend performing a patch test before first use)

• Requests submitted after the 6-day return period

5. Refund Process

Once we receive and review your request:

• Our team will inspect the provided evidence.

• You will be notified of the outcome within 3–5 business days.

• If approved, your refund will be processed using your original payment method or another agreed-upon method.

Please note that processing times may vary depending on your payment provider.

6. Replacement Items

In certain cases, we may offer:

• A replacement product

• A store credit

• A refund

The resolution will depend on the nature of the issue and product availability.

7. Return Shipping

If the return is due to an error on our part (such as receiving the wrong, damaged, or defective item), we will provide instructions regarding the return process and applicable shipping arrangements.

If the return is requested for reasons outside our responsibility, any return shipping costs may be the customer's responsibility.

8. How to Request a Return

To request a return or refund, please contact our Customer Support within 6 calendar days of receiving your order.

Please include:

• Full Name

• Order Number

• Contact Information

• Description of the issue

• Photos or videos as proof

You may contact us through:

📧 Email:

9. Policy Updates

My Dream Skin PH reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on this page with the updated effective date.

Our Commitment

Your satisfaction is important to us. If something isn't right with your order, we'll work with you to resolve the issue fairly and as quickly as possible. Our goal is to provide a smooth, transparent, and worry-free shopping experience for every customer.