Frequently Asked Questions

🛍️ Products

1. Which product is right for my skin?

Choosing the right product depends on your skin concern. If you're looking to brighten dull skin, fade the appearance of dark spots, soothe sensitive skin, or keep your skin hydrated, our products are designed to help with different skincare goals. You can also use our Shop by Concern section to find the best match for your needs.

2. Are your products suitable for all skin types?

Yes! Our products are formulated for most skin types, including normal, dry, oily, combination, and sensitive skin. However, since every skin is unique, we recommend performing a patch test before first use.

3. Can I use multiple My Dream Skin products together?

Absolutely! Our products are designed to complement one another and can be incorporated into your daily skincare routine. Just be sure to follow the recommended directions for each product.

4. How long does it take to see results?

Results vary depending on your skin type, concerns, and consistency of use. Many customers notice improvements within a few weeks of regular use, while others may take longer. Consistency is key for the best results.

5. Can I use your products every day?

Yes. Most of our products are intended for daily use. Please follow the instructions on each product label and discontinue use if irritation occurs.

6. Do I still need sunscreen if I stay indoors?

Yes. UV rays can still reach your skin through windows, and daily sunscreen helps protect your skin from sun damage and premature aging.

🚚 Orders & Shipping

7. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery times vary depending on your location:

• Metro Manila: 2–5 business days
• Luzon: 3–7 business days
• Visayas & Mindanao: 5–10 business days

8. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email or SMS. You can use this number to monitor the status of your delivery.

9. Do you offer Cash on Delivery (COD)?

Yes! Cash on Delivery is available in selected areas within the Philippines.

💳 Payments

10. What payment methods do you accept?

We accept secure payments through:

• GCash
• Maya
• Credit & Debit Cards
• Bank Transfer
• Cash on Delivery (where available)

🔄 Returns & Refunds

11. Can I return or exchange my order?

For hygiene and safety reasons, opened skincare products cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item.

12. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item so our support team can assist you promptly.

📞 Customer Support

13. How can I contact My Dream Skin?

You can reach us through our Contact Us page, Facebook, Instagram, or email. Our customer support team will be happy to assist you during business hours.

14. What are your customer support hours?

Our support team is available:

• Sunday – Friday: 9:00 AM – 6:00 PM
• Saturday: 6:00 PM - 9:00 PM